Support
Quick answers
Heart rate is missing from a workout
JimHell gets heart rate and active energy from your Apple Watch through Apple Health. On your iPhone open Settings → Privacy & Security → Health → JimHell and make sure they’re allowed. Workouts recorded without permission keep their sets and times, just not the heart rate.
My workouts aren’t on my other device
Sign in with the same Apple or Google account on each device. JimHell syncs whenever the app is open and online.
How do I delete my account?
Open JimHell’s settings and choose Delete Account. Your account, profile, workouts and shared cards are erased from our servers immediately. Anything JimHell saved to Apple Health stays there — manage it in the Health app.
Can I take down a card I shared?
Shared cards are removed when you delete your account. To take down a single card sooner, send us its link with the form below and we’ll delete it.
Is JimHell medical advice?
No. JimHell is a training log, not a medical device. Check with a doctor before you start training hard, and read our terms.
Contact us
Write to us right here. Add your email if you’d like a reply.